Refund policy

Refund & Return Policy

We want you to be happy with your gear. If something isn’t right, here’s how we handle it.

Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

• The item must be unused and in the same condition you received it
• It must be in the original packaging
• You must provide proof of purchase (order number or receipt)

Non-returnable items:

• Final sale / clearance items
• Personalized or custom-engraved items (including limited-edition nets)
• Items that show signs of wear, use, or damage not caused by us

How to Start a Return

Email us at whiskeygulchoutdoorsmt@gmail.com with your order number and reason for the return. We will reply with return instructions.

Important: Do not send items back without first contacting us. Unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to the original payment method within 5–10 business days.

Shipping costs are non-refundable. If the return is due to our error (wrong item, damaged in transit, etc.), we will cover return shipping.

Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return the original product for a refund and place a new order.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery at whiskeygulchoutdoorsmt@gmail.com with photos. We will make it right.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account again
2. Contact your credit card company or bank
3. If you still don’t see it, email us at whiskeygulchoutdoorsmt@gmail.com

Questions

Reach out anytime at whiskeygulchoutdoorsmt@gmail.com.